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Privacy Policy

Updated: 2026-8-28 (Singapore Time, SGT)

This Policy explains how we process personal information for towin accounts, community features and individually purchased content. Read it before registering, purchasing or using these features. If you disagree, do not provide personal information, create an account or make a payment.

1. Scope

This Policy applies to account sign-in and linking, profiles, community interactions, browsing preferences, account appeals and individually purchased in-depth match reports. When you are redirected to an authentication, SMS, email, payment or other third-party service, that provider processes information under its own privacy policy.

2. Information we process

3. Why we process this information

4. Cookies and sessions

We use necessary Cookies to support normal browsing, maintain sign-in, complete short-term verification and prevent automated abuse. Main-site sign-in lasts no more than 30 days and expires early after 7 consecutive days without authenticated activity. Passkey registration and sign-in challenges are short-lived, single-use random values bound to the current website address. Short-term verification information expires when the process finishes or its time limit is reached, and sessions may also be revoked immediately when you sign out or the account's security status changes. We protect these Cookies with appropriate security settings. Disabling necessary Cookies may prevent sign-in, appeals, community functions or some data pages from working correctly.

5. How service providers participate

To provide the functions above, the following service providers may process relevant information on our behalf, but only when you use the corresponding function:

These providers may process data in different countries or regions under their own privacy policies. We do not sell your personal information or provide account data to third parties for advertising unrelated to operating and protecting towin.

6. Information that may be public

Your display name, avatar and bio, and posts, comments, match-chat messages and like status you actively submit may be publicly displayed in the community. Content that violates the Community Standards or fails a safety check may not be made public or may be removed. Email addresses, phone numbers, passwords and verification codes, third-party account identifiers, moderation and appeal records, session-security information, and order and transaction records are not displayed as public profile information. Do not include identity documents, medical records, home addresses, passwords, verification codes or other unnecessary sensitive information in public content or appeal statements.

7. Retention and security

While an account exists, we retain the information needed to provide account, community, alert and purchased-content access. Saved matches and followed news topics are retained until you remove them or delete the account. News and match browsing histories each retain the 100 most recent entries, which you can delete or clear. First-source and day 1, 7 and 30 return status are retained with the account to prevent duplicate measurement; first-party event details follow Cloudflare Analytics Engine service-retention rules. A Web Push subscription is retained until you disable Push on that device, the provider reports that it has expired, or the account is deleted. Moderation, appeal and security records are retained as needed to handle appeals, prevent abuse and comply with applicable law. Order and paid-content access records are retained as needed for delivery, financial reconciliation, refund disputes and applicable law. Short-lived verification codes and session information expire when no longer needed. Signing in again within three days after requesting account closure cancels the request. Otherwise the account enters an irreversible deletion process. Information eligible for deletion is then deleted or de-identified, except for the minimum records required by law, to handle disputes or prevent abuse.

Repeated or serious breaches of the Community Standards may result in feature restrictions or an account ban. Temporary bans do not expire automatically; users may submit a statement on the account appeal page. An approved appeal restores the account, while a confirmed violation may result in a permanent ban. We may retain the minimum moderation and security records needed to handle appeals and prevent evasion of enforcement.

We use reasonable measures such as access controls, encryption, security verification, rate limiting and anomaly detection to protect information. No internet service is completely secure; if you notice unusual account activity, sign out immediately and email support@towinsports.com.

8. Your choices, unlinking and data deletion

Where permitted by applicable law, you may request access to, correction, deletion or export of information associated with your account, withdraw consent where it can be withdrawn, or close your account. You can edit your avatar, display name and bio in your profile; unfavourite matches at the star; unfollow news topics under Manage Following; and delete individual news and match history entries or clear each history separately on the account history page. The ability to delete public content is determined by the functions currently provided on the website.

You can remove a saved Passkey under Settings — Account and Security after signing in. Removing our record does not delete a copy from your device's password manager; manage that copy in the relevant system settings. You can request deletion of your entire towin account on the same settings page. Submission signs you out immediately; signing in again within three days cancels deletion, but the account cannot be recovered after three days. To unlink one third-party account or delete a verified phone number, email the address below. If unlinking would leave no usable sign-in method, we first require you to add and verify another method. Revoking authorisation at the provider does not automatically delete your towin account.

If you cannot sign in or need to unlink identity information separately, email support@towinsports.com. To prevent impersonation, we may first verify control of the account. For account-sanction appeals, use the Account Appeal page.

9. Minors

Minors who cannot consent independently should use account and community functions only with a guardian's guidance and consent. If a guardian believes a minor submitted information without appropriate consent, email support@towinsports.com.

10. Policy updates

We may update this Policy when functions, service providers or legal requirements change. Material changes will be reasonably signposted on the website; the date at the top of the page is the current version's update date.

11. Contact us

For privacy questions, rights requests, payment or refund reviews, and account deletion requests, email support@towinsports.com.

This page explains our current handling of personal information and is not legal advice. It should be reviewed by an appropriately qualified professional before formal commercial operation or the provision of services in a particular jurisdiction.